Skill library

Ready-to-use skills for business teams. Add one to your pod and everyone's AI uses the same version.

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Customer success

Bug report from a support ticket Official
Turns a customer complaint into an engineering-ready bug report: steps to reproduce, expected vs actual, environment, impact, evidence, and questions to ask.
Churn-risk note for an account Official
Writes a churn-risk note on one account: risk level with evidence, a root-cause hypothesis, a save plan with owners and dates, and what to tell the customer.
Customer onboarding plan Official
Builds an onboarding plan for a new customer: success criteria in their terms, milestones to first value with owners, a kickoff agenda, cadence, and risks.
Customer reply in our tone Official
Drafts a support reply in your team's tone: answers the question first, owns mistakes, drops jargon, and ends with one clear next step.
FAQ from support tickets Official
Turns a batch of tickets or chats into an FAQ: questions in customer words, ranked by count, short answers, and flags for answers to confirm.
Feedback themes from NPS and surveys Official
Analyzes NPS comments, survey answers, or reviews into themes with counts, typical quotes, sentiment, and one suggested action per problem.
Help-center article Official
Writes a help-center article for one task: task title, answer first, numbered steps with exact UI labels, screenshot notes, troubleshooting, related links.
Incident notice for customers Official
Writes customer-facing incident notices by stage, from investigating to resolved, and a postmortem summary with a plain apology and what changes.
QBR deck outline and talking points Official
Prepares a quarterly business review: outcomes vs goals, usage that explains them, ROI in the customer's numbers, roadmap asks, and next quarter's plan.
Support ticket triage Official
Triages incoming tickets into a table with category, S1 to S4 severity, routing, and a first reply for each, sorted by what to answer first.